Biomed Oy (company ID 0489145-3) sells products to individuals and companies in Finland (and by agreement abroad). Product prices include VAT. We reserve the right to change prices and delivery costs. If there are obvious typographical, calculation or data processing errors in the price and other information on the Biomed.fi website, Biomed Oy is not obliged to deliver products in accordance with this incorrect information. The customer decides whether they want the delivery with the corrected terms and information.
The products are ordered on the e-commerce website by transferring them to the shopping cart and paying for the contents of the shopping cart at the checkout service. All customer information is treated confidentially. The contact information requested in connection with the order will not be used for anything other than the delivery of the order or to resolve any ambiguities, and your e-mail address will be added to our newsletter list, but you can cancel your subscription at any time. When ordering from the online store, you are assumed to have read and agreed to the delivery terms in force at the time.
If you have ordered a subscription, your subscription will automatically renew at the billing interval you have chosen, and the amount of your subscription will be automatically charged to your payment card.
You can see the subscription details and renewal/payment dates on the My account page.
You can cancel the subscription from your own pages at any time before the next renewal date and the subscription will be canceled immediately.
The same cancellation and return conditions apply to subscription orders as other orders.
You can manage your standing orders by logging into your own account here:
https://biomed.fi/en/my-account/
Paytrail Oyj is a collecting payment service provider and an authorized Payment Institution working in cooperation with Finnish banks and credit institutions. Paytrail Oyj will be shown as the recipient on your bank or credit card statement. Paytrail Oyj will forward the payment to the merchant. For complaints, please contact the website the payment was made to.
Paytrail Oyj
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: +358 207 181 830
Business ID 2122839-7
www.paytrail.com
You can use all Finnish banks with either the eBanking interfaces or open banking interfaces offered by the banks. You can pay with any of the online Finnish banks: Aktia, Danske Bank, Handelsbanken, Nordea, Oma Säästöpankki, Osuuspankki, POP Bank, Säästöpankki, S-pankki and Ålandsbanken. Paytrail Oyj will appear on your statement as the payee, we will forward your payment to the online business. From the online store, you will be redirected to your own bank to make a payment securely.
You can pay online with Visa, Visa Debit, Visa Electron, Mastercard, Mastercard Debit and American Express cards. The online store uses international authentication services Verified by Visa, Mastercard SecureCode and American Express SafeKey.
Paytrail Oyj appears as the payee on the card statement and forwards the card payment paid by the consumer directly to the merchant. Card payments are made securely using a secure payment form, and card information is not stored in e-commerce systems.
Mobile payment applications Pivo, MobilePay and Siirto enable you to pay for online purchases by online bank transfer or card payment by accepting the payment in the application.
Pivo also accepts Siirto payments, so the payment can be accepted in any application that supports Siirto. Apple Pay is a digital wallet that works on all Apple devices allowing you to pay for purchases using saved card information.
Buy now, pay later services through Paytrail are provided by OP, Walley, and Jousto.
When you accept the payment, please read the specific terms for each finance company. By accepting the payment, you are also accepting the terms and conditions of the finance company. Terms and conditions are provided by the finance companies and are only in Finnish.
Order and payment confirmation
After receiving a successful order, the online store will send an order confirmation to your email. To receive confirmation messages, you must provide a valid email address when ordering.
You can see the delivery costs pertaining to your order after selecting your preferred payment and delivery method. You can choose from all available package pick-up points operating in Finland and in some cases delivery directly to your home. We also deliver orders to all other EU countries. Orders are processed by our logistics partner Logitrail Oy.
Delivery costs
Delivery time
Orders are usually processed within 1-3 business days. Depending on the transport company and delivery address, the order will arrive in Finland, usually on the working day following the day of processing. We process orders on a first-come, first-served basis. The processing speed may be faster or slower than indicated, depending on the working situation in the warehouse. If the order contains products that are not currently in stock, the order will remain waiting for them to arrive in stock. As a rule, the products are not post-delivered.
You will receive a confirmation of the processed order by e-mail. We are not responsible for delays caused by force majeure or indirect inconvenience caused by delays.
Exchange and return conditions
Returns by customer
As our customer, you always have a 14-day right of return for unopened and unused products. However, please contact our customer service before returning. After receiving permission from our customer service, attach the enclosed form to the return (or write down the info to a blank piece of paper) and return the products free of charge to the Post Office, R-kioski or Matkahuolto office as a customer return.
Please note that the recipient of the return shipment must be Logitrail Oy.
When the service office asks for a contract number, they are as follows, depending on the transport company:
Please keep the return receipt you received from the service point for tracking.
Download the return form here »
If the product is lost or damaged during transport or does not otherwise correspond to your order, you must notify the parties mentioned in the exchange and return conditions within 14 days of noting the defect. If the package is damaged in the mail, a complaint must be made about the product to the post office immediately.
If the dispute concerning the trade agreement cannot be resolved through negotiations between the parties, the consumer may refer the matter to the Consumer Disputes Board (www.kuluttajariita.fi).
Before taking the matter to the Consumer Disputes Board, the consumer must contact the Consumer Advice of the Local Register Office.(www.kuluttajaneuvonta.fi).
